Work Experience (Most relevant)
Infraestructure Helpdesk Engineer
Tijuana BC | Frebuary 2025 - Today | Solrite Energy
- Assisted in the deployment of a new server, applying Panduit cabling solutions to meet enterprise standardization requirements.
- Diagnosed and resolved Windows OS issues to maintain user productivity and system stability.
- Automated system management tasks using command-line scripts to enforce security policies, including blocking websites and disabling USB ports.
Technical Support Representative
Tijuana BC | March 29, 2024 -July 2024 | Telvista-Verizon
- Basic troubleshooting to routers, Voip phones and cable boxes over the phone.
Technical Support Representative
Tijuana BC | July 20, 2023 - March 29, 2024| One-Click - Veo
- Provided technical support to a camera that uses artificial intelligence to record games that follows a ball like soccer games.
- Review of updates and clean chache of cameras to update them.
Full Stack Developer .Net (Internship)
Tijuana BC | 13 March 2022 - 20 July| “Programacion Caret de Mexico
S de RL de CV”
- Backend to Frontend web development with Visual Studio.
- Use of Bootstrap, Javascript, c#, GIT for versioning, Angular.
- Use of Excel for Bulk insertions with SQL
- Use of AWS (Amazon Web Services).
- Use of Linq for SQL models
Technical Suppport representative
Tijuana BC | 4 April 2022 - 3 March 2023| Poly-Hp Company
- Use of Salesforce to create cases
- Technical support for IP video terminals made by PolyCom.
- Technical support for IP phone systems made by PolyCom.
- Use documentation from HP to provide Ip configuration to perform VOIP
calls.
Backend Developer Laravel (Internship)
Tijuana BC | August 2021 - Dic 2021| Instituto Frontera
- Use of Git to maintain the code.
- Use of Php laravel framework to maintain a virtual classroom like google
classroom.
